I have worked in the customer service industry for over NINE years! You name it; clothing, movies, food, and coffee. Out of all of this experience, there are two things I have learned across the board.
1. All employee manuals are the driest texts you will ever read.
2. There are awful customers EVERYWHERE!
With these in mind I set out to make an employee manual for B.A.C.E, (Bettering Awful Customers Everywhere) a company built to train people how to be good customers at all retail establishments. With inspiration from some of the top rated employee manuals I designed a handbook that would keep the employee entertained enough to read it the whole book through in one or two sittings as well as calming those first day jitters.
BACE Employee Handbook Cover
Sometimes life throws you a bone and gives you a few blissful moments where you have absolutely nothing to do.
Thats how these were created.
There are hundreds of mushrooms in Oregon. So many, that mushroom hunting has become an actual activity for some. I decided to take eight of the most interesting mushrooms and create a Zine to display them.
Music is a driving force that can connect people with nothing in common. Being a guy who is almost always listening to music while working it felt only natural to do some work for local musical talent in the Portland Oregon area.
How many times have you tried to convince a friend or relative to stop smoking? I'm guessing a lot, but every time you start bringing it up they cut you off immediately, right? That's why I made this accordion booklet. It starts with an intriguing cover and slowly explains to the smoker how he or she is wasting their time, money, and life with cigarettes while giving them the impression you're on their side.
Growing up with an engineer as a father, I was always surrounded by computers. I still remember the day he handed me my first floppy disc to save some art I had made in Paint. Ever since then, I have always been fascinated by the way we save data. It seems the more time passes the more things we can save on a smaller amount of physical space.
Word 'a' mation
This project started in the physical world with woodcut frames and acrylic paint in squeeze tubes. I wanted to make a font look and feel like its meaning. I later on put together these animations showing just how I created the physical piece.
When trying to make a current WPA poster, one must really think about the important problems of the world. At the time, viruses on phones were a big deal. I was sitting in class thinking, “why is this such a problem, how are people even getting them on their phone.” The student next to me chuckled and referenced Don Jon and I instantly understood.
Spending more time in a restaurant than I do in my own home, I always come up with ways to make work more efficient and profitable. That's when Evolved Dining was born. It is a set of touch panels starting in the lobby, continuing to the table in order to guide the customer through their restaurant experience without the need for hosts or servers. This would allow the company to only employ cooks, bussers, and managers turning a higher profit with less costs. With Portland currently going through a massive minimum wage change this could be the answer for many restaurants struggling over what to do.